PRIVACY POLICY

Better Shelter (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR).

1. Who we are

Better Shelter is a non-profit organisation. We are the controller of the personal data we collect and process through our website www.bettershelter.org.
Contact: info@bettershelter.org
Address: Telefonvägen 30, 126 26, Telefonplan

2. What personal data we collect

We may collect and process the following categories of personal data:

Identity data: name, title, organisation
Contact data: email address, phone number, postal address
Donation data: payment details (processed securely by third-party providers)
Usage data: how you interact with our website
Marketing preferences: your choices regarding email communications

We do not collect sensitive personal data (special category data) unless explicitly provided with your consent.

3. How we collect your data

We collect data through:

Direct interactions (e.g. contact forms, newsletter sign-up, donations)
Automated technologies (e.g. cookies, Google Analytics)
Third-party partners (e.g. email or donation platforms, with whom you interact voluntarily)

4. Legal basis for processing

We process your data under one or more of the following legal bases:

Consent – when you opt in to receive communications from us
Contractual necessity – when we process data to fulfil your donation or inquiry
Legal obligation – where we are required by law (e.g. tax regulations)
Legitimate interest – to improve our website and engage our audience, while respecting your rights

5. How we use your data

We use your personal data to:

Respond to your inquiries
Send updates, newsletters, and impact reports (if you consent)
Process donations and issue receipts
Improve website performance and security
Analyse engagement to better tailor our content and outreach

6. Data sharing

We only share your data with trusted third-party service providers (e.g. email platforms, analytics tools, and payment processors) under strict data protection agreements. We do not sell or rent your personal information.

7. International transfers

Some of our service providers operate outside the EU/EEA. When data is transferred internationally, we ensure adequate safeguards are in place, such as EU Standard Contractual Clauses.

8. Data retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or to comply with legal and accounting requirements. You may request deletion of your data at any time.

9. Your rights under GDPR

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability (where applicable)
Withdraw your consent at any time

To exercise any of these rights, contact us at info@bettershelter.org

10. Cookies

We use cookies to track website usage and improve user experience. You can manage your cookie preferences in your browser settings.

11. Complaints

If you have concerns about how we handle your data, please contact us. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) or your local supervisory authority.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated clearly on our website.

Contact us:
Better Shelter
Email: info@bettershelter.org
Website: https://www.bettershelter.org