VALUES AND PRINCIPLES
Everyone has the right to a safe and dignified life. This guides everything we do.
Home is a human right
A safe home is the foundation for recovery. Even when temporary, it is a place to plan ahead, reconnect with family, seek work, and begin to heal. Good shelter design empowers residents to build, adapt, and improve their space themselves. Shelter is not a fixed product but a process that should evolve sustainably across different phases of displacement, cultures, needs, and contexts. And to create lasting impact, we rely on strong and strategic partnerships.
The humanitarian imperative
We stand in solidarity with people displaced by conflict and disaster. Guided by humanitarian values, we work to protect the most vulnerable and ease their suffering through strong partnerships.
Humanity
Human suffering must be alleviated wherever it is found, with particular attention to the most vulnerable.
Neutrality
Humanitarian aid must not favour any side in armed conflicts or other disputes.
Impartiality
Humanitarian aid must be provided solely on the basis of need, without discrimination.
Independence
Humanitarian objectives must be autonomous from political, economic, military or other bias.
Our organisational values
We treat everyone with respect, support each other, and build strong partnerships.
We act with integrity, follow through, and step up when things need to be done.
We keep learning, improving, and finding better ways to serve displaced people.
Ethical framework
Our code of conduct, upheld everyday by our team.